Shipping

Shipping Disclosure for Luminous Olivia Products

Effective Date: September 1, 2024

At Luminous Olivia, we strive to deliver your orders in a timely and secure manner. Please review our shipping terms and conditions below.

1. Shipping Destinations

We currently ship to the following regions/countries:

Luminous Olivia ships to contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Please be aware that orders could arrive in multiple packages.

If your location is not listed, please contact us at [Insert Contact Email] to check if shipping can be arranged.

2. Shipping Methods and Costs

We offer the following shipping options:

Standard Shipping: Delivery typically takes 5-7 business days. Costs are calculated at checkout based on your location.

Expedited Shipping: Delivery typically takes 2-3 business days. Additional costs apply, which will be displayed during checkout.

Shipping costs are based on the weight of the products ordered and the destination address. The total shipping charge will be displayed at checkout before you complete your purchase.

3. Processing Time

All orders are processed within1-3 business days. Processing times are not included in the estimated shipping time.

Please note that orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the delivery status of your package.

5. Customs, Duties, and Taxes

Luminous Olivia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

International orders may be subject to import duties, customs fees, and taxes, which are levied once a shipment reaches the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the buyer. Please check with your country's customs office for information on these fees.

6. Delivery Delays

We aim to deliver within the stated time frames, but there may be occasional delays due to factors beyond our control, such as weather conditions, customs inspections, or other unforeseen circumstances.

Luminous Olivia is not liable for delays caused by shipping carriers, customs processes, or any other circumstances beyond our control.

7. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping information at checkout. Luminous Olivia is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have entered an incorrect address, please contact us immediately at [Insert Contact Email].

8. Lost or Damaged Shipments

While we take every precaution to ensure your order arrives safely, Luminous Olivia is not responsible for lost or damaged shipments once the carrier has taken possession of the package. If your package is lost or damaged, please contact the carrier directly using the tracking information provided, or reach out to us for assistance.